PaySec + WebPT: Eliminate Processing Fees on Physical Therapy Patient Payments
How PT, OT, and SLP practices using WebPT are integrating PaySec to stop losing revenue to credit card processing fees on every patient visit.
WebPT is the leading EMR and practice management platform for physical therapy, occupational therapy, and speech-language pathology practices. Trusted by over 150,000 rehab therapy professionals, WebPT has become the standard platform for practices that need documentation, scheduling, billing, and patient engagement tools purpose-built for the unique demands of rehabilitation care. With reimbursement rates under constant pressure and operating costs rising, therapy practices need every available margin advantage.
But therapy practices collect copays and patient payments across dozens of visits per patient episode — and processing fees on each of those transactions add up fast. PaySec eliminates them all.
How Network Offset Pricing Works with WebPT
Network Offset Pricing (NOP) presents patients with two transparent payment options at every collection point. Whether paying a copay at the front desk before a session, settling a balance through the patient portal, or paying via a text-to-pay link, the patient sees both a cash/check price and a card price. The card price includes a small offset that covers the cost of card processing.
For example, on a $40 copay:
- Cash/check: $40.00
- Credit/debit card: $41.60
The patient selects their preferred method. Either way, your practice receives the full $40. Multiply that across 15+ visits per patient episode and dozens of concurrent episodes, and the cumulative savings become substantial. NOP is legal in all 50 states, fully compliant with card network rules, and PaySec requires no contracts or volume minimums. HIPAA compliance is built in, with a Business Associate Agreement (BAA) included with every healthcare merchant account. Approval takes 3-5 business days.
The Unique Cost Problem for Therapy Practices
Therapy practices differ from most medical practices in one critical way: high visit frequency per patient. A typical episode of care involves 12-20+ visits. That means 12-20+ copay collections per patient — each one generating a processing fee.
| Metric | Value |
|---|---|
| Average visits per episode | 15 |
| Average copay | $40 |
| Processing fee per copay (2.7%) | $1.08 |
| Fee per episode (15 visits) | $16.20 |
| Monthly episodes completing (20) | 20 |
| Monthly copay processing fees | $324 |
| Annual copay fees alone | $3,888 |
And that's just copays — patient responsibility balances, self-pay patients, and cash-based services add significantly more.
How PaySec Works with WebPT
Front Desk Collections
- Patient arrives for therapy session
- Copay amount displayed on PaySec terminal with dual pricing
- $40 copay → $40 cash/check or $41.60 card
- Payment posts to WebPT patient account
- Repeat across 15+ visits per episode — saving $1.08 each time
Patient Responsibility Balances
After insurance processes:
- Balance notification sent to patient
- Payment portal shows ACH and card options
- Patient pays balance with zero processing cost to practice
- Balance cleared in WebPT billing module
Cash-Based / Self-Pay Services
Many PT practices offer cash-based services:
- Wellness programs
- Performance training
- Dry needling (where not insurance-covered)
- Extended session add-ons
All cash-pay services processed at zero cost with NOP.
WebPT Reach (Patient Engagement)
WebPT Reach includes patient communication tools. PaySec payment links work alongside:
- Appointment reminders include payment link for outstanding balance
- HEP completion doesn't affect payment flow
- Patient satisfaction surveys sent separately from payment requests
Practice-Level Savings
| Practice Type | Providers | Monthly Patient Payments | Annual Savings |
|---|---|---|---|
| Solo PT | 1 | $8,000 | $2,592 |
| Small clinic | 3 | $25,000 | $8,100 |
| Multi-location | 8 | $65,000 | $21,060 |
| Large rehab group | 20+ | $180,000 | $58,320 |
Multi-Location Considerations
Many WebPT practices operate multiple clinics. PaySec supports:
- Per-location terminal deployment
- Unified reporting across locations
- Single merchant account with location-level breakdown
- Consistent patient experience across all sites
- Centralized billing office integration
Technical Details
| Feature | Specification |
|---|---|
| WebPT Integration | Payment API sync |
| Terminal | NOP-enabled contactless |
| Portal | Embedded payment page |
| HIPAA | Compliant (BAA available) |
| PCI | Level 1 |
| Visit Types | All (eval, follow-up, discharge) |
| Multi-Location | Supported |
| Reporting | Per-location and aggregate |
Who Benefits Most?
While any WebPT practice will benefit from PaySec, certain practice profiles see the most dramatic results:
- Multi-location rehab groups where aggregate processing fees across several clinics become a five-figure annual expense
- High-volume outpatient clinics seeing 40+ patients per day with consistent copay collections at every visit
- Practices with significant cash-pay or wellness programs where 100% of program fees are collected directly from patients
- Practices in high-deductible markets where patient responsibility balances are larger and paid predominantly by card
- Pediatric therapy practices with frequent visits (3-5x/week) per patient generating high transaction counts
If your WebPT practice collects more than $10,000/month in patient payments, the annual savings with PaySec will be meaningful and immediate.
Getting Started
- Contact PaySec for a rehab therapy merchant account
- Deploy terminals at each location
- Connect payment portal to WebPT billing
- Train front desk (10 minutes per location)
- First patient payments at zero cost
PaySec requires no contracts, no volume minimums, and provides PCI Level 1 security alongside full HIPAA compliance with a BAA. Approval takes 3-5 business days, and most WebPT practices are up and running within a week.
PaySec + WebPT: the rehab therapy platform that handles 15+ visits per episode, now paired with payment processing that doesn't charge you 15+ fees per episode.